Refund and Returns Policy

Eligibility for Returns:

• We offer returns for eligible products purchased from our e-shop.
• The product must be in its original condition, unused, and undamaged.
• The product must be returned within a 30-day period from the date of purchase.
• Proof of purchase, such as an order confirmation or receipt, is required.

Return Process:

• To initiate a return, please contact our customer support team or use the designated return link on our website.
• Provide the necessary information, such as order details, reason for return, and any supporting documents or pictures if needed.
• Once the return is approved, you will receive further instructions on how to send back the product, including the return address and any packaging requirements.
•  

Return Shipping:

• Customers are responsible for shipping the product back to us.
• We recommend using a trackable shipping method and obtaining a proof of shipment.
• Return shipping costs may be borne by the customer unless the error was on our part.
• •  

Inspection and Refund:

• Upon receiving the returned product, we will inspect it to ensure it meets the return conditions.
• If deemed suitable, a refund will be issued using the original payment method or, alternatively, through another agreed-upon method.
•  

Refund Timing:

• We aim to process refunds as swiftly as possible.
• However, delays might occur based on the payment method and the customer’s bank.
•  

Non-Returnable Items:

• Some items might be excluded due to hygiene specifications, copyright regulations, or other rules. Such items will be noted on the website.

Exchanges:

• Exchanges might be offered based on product availability and customer preferences.

Customer Support:

• Our team is available for any inquiries or concerns related to returns.